Shipping & Returns Policy

 
Online Product Data
  Onus is on the Vendor to supply RumblinRose Trading Post (Pty) Limited in writing of the Unit Price, Quantity available to RumblinRose customers, the Weight, Height, Width, Depth and also estimated Shipping Costs of any/all stock. (In accordance with the guidelines and deadlines set out in the Vendors Agreement). These details will be loaded and considered correct at the time of going live/to print. RumblinRose reserves the right to change these rates without prior notice and any unconfirmed or checked out purchases will automatically be adjusted.
Exchanges or returns
  If RumblinRose is required to exchange or cancel an order in line with the Consumer Protection Act, 2008 (Act No. 68 of 2008) for a customer, the Vendor agrees to adhere to the requirements without exception. 

BUYERS REMORSE: Customers may return an item if the original packaging and documents are available and attached (at their own shipping cost back to the Vendor), within a 7 day period (considered a cooling off period). A 5% handling charge on the original invoice amount, to recover any bank costs incurred, will be charged and the balance will be refunded within 2 working days of receipt of said package and after it is confirmed in writing via e-Mail by the Vendor. 


RETURNING GOODS

We are more than happy to offer a full refund and/or exchange in the unlikely event of you being displeased with your purchase or if you feel it to be of an inferior quality. If this is the case, please e-mail us immediately at  info@rumblinrose.co.za with a photo of the product. After we have been in touch with you, you will need to return/send the products back to us within 30 working days of the date of purchase. We review each return individually before making a decision to refund. All items need to be returned unused and in their original packaging and we unfortunately cannot refund shipping costs. Unfortunately, customised or personalised orders cannot be refunded and/or an exchanged, due to the nature of the specific order.

DAMAGED GOODS 
We always package your parcel with the utmost care but sometimes things can go wrong. We are extremely sorry if your goods arrive damaged in any way, shape or form. Please email us immediately at info@rumblinrose.co.za with a photo of the product. After we have been in touch with you, you will need to return/send the products back to us within 30 working days of the date of purchase. We review each return individually before replacing it. All items need to be returned unused and in their original packaging and we unfortunately cannot refund shipping costs.

MISSING GOODS
Extraordinary delays caused by postal strikes, extreme weather conditions, political unrest or customs clearance are a huge pain but sadly are part of the word we live in. If your parcel doesn't arrive within 30 working days of sending, and it is not due to one of the reasons listed above, please let us know immediately. In such circumstances, we are happy to offer a once off replacement of the entire parcel. 

We are always open to customer queries and will do our utmost to ensure that our valued customers enjoy a hassle free great buying experience with RumblinRose. As a rule of thumb, we advise customers to email us first, before sending us anything in the post. 

Customer & Vendor Service Promise
  The Vendor as well as the Customer is required to make itself familiar with the Conditions of Use, Privacy Policy, Consumer Protection Act and/or the Vendors Agreement in order to operate within all legal parameters by which RumblinRose is bound to by law. Business is conducted in good faith and RumblinRose values all its customers and vendors alike and thank you for your full and unwavering support.
Shipping & Delivery 
 

Once payment is received, it can take between 3 - 5 working days to dispatch your order excluding the shipping time, depending on which option you choose:

Within South Africa:
Shipping options available at checkout:

Post Office Registered Parcel
Counter to Counter with Tracking Number
(3-5 Working Days) 


PostNet2PostNet
Counter to Counter (2-3 Working Days)
There are over 300 conveniently situated PostNet locations
* You can track your parcels online
* PostNet will SMS receivers to collect their parcels
* R99 for the first 5 kg (affordable, reliable)
* Maximum weight 15kg's (weight or volumetric weight)

PostNet2Door
* Counter to Door overnight, next day or road freight
* Minimum R180 for first 5kg's (weight or volumetric weight)
Please allow 1 extra delivery day for outlying areas 

Major Centres
Bloemfontein

Kimberley
Cape Town
Nelspruit (Mbombela)
Durban
Port Elizabeth
East London
Pretoria
Johannesburg
George
Polokwane (Pietersburg)

Please note that these shipping costs are for major cities only, if you live in an outer-lining area there could be a location surcharge and we will invoice this separately.

* Your product will only be shipped once the surcharge has been paid. Location charges include Farms / Plots, Government Buildings, Mines, Power Stations, Trust Areas, Townships, Game Reserves / Resorts, Embassy / Consulates and Chain Stores.

International Orders:
We send small orders with the South African Post Office and have calculated the costs which you will see upon check out. Orders take 5 - 15 working days to ship.

PostNet Global Express
Air Freight with Tracking Number to International destinations (PostNet2Door anywhere in the world)
(1-2 Weeks depending on destination border control)



Other Important Factors:

Large Orders:
If large quantities are ordered, this must also be taken into consideration, so please allow for extra delivery time.

Post Office TERMS & CONDITIONS:

  • Occasionally factors outside of our control can delay the delivery of an order, so we ask for your patience if this happens on the odd occurrence. Once your order is on its way, we will be in touch again to let you know.
  • Should you need us to resend any parcels which are returned to us due to an incorrect or incomplete address listed on the order form, and/or parcels which have not been collected from the post office after 1 month and is therefore returned to us, you will incur an additional charge of approximately R50.00  for the delivery.
  • If you have not received your collection slip within 10 working days of receiving the confirmation e-mail from us stating that your order has been shipped, please follow up with us or directly with the Post Office's customer care line using your tracking number to see if it has been delivered.

Damaged Items:
Should your purchase arrive and in the unlikely event that the item is damaged, please contact us on info@rumblinrose.co.za 

Undelivered Package:
Should a package not be delivered through no fault of ours (for example: no one on the premises to take delivery, you are unable to answer calls or an invalid or incomplete delivery address is provided) we will attempt a second delivery after which, if the package is not delivered, you will be liable for all additional costs associated with the delivery of the package. Should you request a refund as a result of these failed attempts, you will be refunded the price of the products less the additional delivery costs.